The hotel didn't feel like a 5*. We struggled with the cleanliness of the rooms, hotel halls and swimming pool.
The food was not great and didn't offer many choices.
The animation wasn't great, a part from Yigiz, who was super motivated and enthusiastic, and the girl doing aquagym who was very kind and nice, the rest of the team didn't feel like they were happy to be working, especially the miniclub staff, who other than complimenting on how pretty the kids were, didn't do anything to try and interact with them.
Ubytování
We struggled with the cleanliness of the room. We asked in several occasions to please clean the floors and bathroom as we have 2 small children. They would repeatedly come and make the beds and change the towels, but wouldn't clean anything else. After 6 days of insisting, they finally did it, but only once during our whole stay.
The shower head was broken and didn't stay up, we notified this on the first day but they ignored us completely and didn't do anything about it.
The room smelled like sewage, which we also notified and were ignored aswell.
Strava
The food wasn't great. Everything was very greasy, the salads were warm and soggy and a part from a couple of dishes didn't really enjoy it.
They offered food by the pool, but absolutely everyday was the same: cold dry burgers, overcooked nuggets, chips, soggy salad and watermelon. Literally during 9 days was the exact same choice.
Služby hotelu
Overall the workers of the reception were very rude. The guest manager (blonde woman) was nice and seemed to be taking us seriously, but the staff wouldn't listen to her either, so it didn't really change anything for us.
The swimmingpool was dirty and very very slippery as somehow they've used shiny kitchen tiles for it, especially the kids pool which was dangerous to put your feet in. I saw several kids falling every day, so I would recommend getting water shoes at least for the kids.
Pláž
The transfer to the beach took only a few minutes. Then you needed to walk through a bazar and find the dedicated space of the hotel which was nice.
The beach was dirty. It's like they only clean their area around the hotel sunbeds, but don't care of the rest. Closer to the water there were bottles, plastics and overall garbage.