Kärntnerhof (Bad Kleinkirchheim) Hodnocení: 4/5 Rakousko, Bad Kleinkirchheim
Anonym
Neověřená recenze Recenze vytvořená před 3 a více lety
me, my family and friends (13 people altogether) were staying in this hotel for 4 nights during our skiing holiday. We were highly recommended to choose this hotel by friends who had stayed there last year.
However, what happened in this hotel has never ever happened to us in any other hotel. We are completely disappointed with the behavior of the staff since they moved all our things to another room without letting us know or without any agreement if something like this would be possible. Our personal things were moved. It is horrible and really a shame for a hotel to do something like this. We would not have a problem to move to another room if we were informed in a polite way and not without our awareness. Except all of these negative issues, I have to mention that the new room that we got had the smell of cigarette smoke and we are nonsmokers.
We have never met with such a behavior in any other accommodation we ever had. we would like to forward this experience further and inform others at least like this. The entire experience ruined our entire vacation and we will never be going back to this hotel or recommending it to any of our friends.
We wanted a refund for our total stay but they did not want to talk about it. We feel completely disappointed and miss-led.
me, my family and friends (13 people altogether) were staying in this hotel for 4 nights during our skiing holiday. We were highly recommended to choose this hotel by friends who had stayed there last year.
However, what happened in this hotel has never ever happened to us in any other hotel. We are completely disappointed with the behavior of the staff since they moved all our things to another room without letting us know or without any agreement if something like this would be possible. Our personal things were moved. It is horrible and really a shame for a hotel to do something like this. We would not have a problem to move to another room if we were informed in a polite way and not without our awareness. Except all of these negative issues, I have to mention that the new room that we got had the smell of cigarette smoke and we are nonsmokers.
We have never met with such a behavior in any other accommodation we ever had. we would like to forward this experience further and inform others at least like this. The entire experience ruined our entire vacation and we will never be going back to this hotel or recommending it to any of our friends.
We wanted a refund for our total stay but they did not want to talk about it. We feel completely disappointed and miss-led.
Ubytování
Boli sme velmi sklamani zo sluzieb hotela, nakolko bez nasho vedomia nam pocas nasej nepritomnosti prestahovali vsetky veci do uplne inej izby. Nemali by sme problem sa prestahovat, ak by nas milo poziadali, urobili to vsak bez akehokolvek upozornenia. Na izbe sme mali osobne veci. Personal sa k tomu ani nevyjadril. Veci sme uz mali prestahovane v izbe, ktora bola zafajcena. Boli sme velmi sklamani, s takymto spravanim sme sa este nestretli.
